Do get in touch

To make an enquiry or referral please send us a message

Please note that this form is not monitored during evenings and weekends. Your enquiry will be responded to on the next working day.

Making a Complaint

If you would like to make a formal complaint, you can complete this form or write directly to the Complaints Manager at:

All complaints will be dealt with under Derventio’s complaints procedure. We aim to acknowledge your complaint within 5 working days and respond to it fully within 10 working days from receipt of complaint.

Housing Ombudsman Service

The Housing Ombudsman Service provides information about how to make a formal complaint to your landlord, and may be able to provide you with further assistance.

Website: www.housing-ombudsman.org.uk
Phone: 0300 111 3000
Email: info@housing-ombudsman.org.uk
Write: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ